Endnotes

  1. Smith, Gregory P. (2008). Worker shortages crippling many industries. Retrieved on January 14, 2008 from www.chartcourse.com/article-worker shortage.html.
  2. Abt Associates. (2007). Strengthening Professional Identity: Challenges of the Addictions Treatment Workforce, Rockville: Substance Abuse and Mental Health Services Administration (SAMHSA)/DHHS.
  3. Knudsen, M.A., Hannah K., J. Aaron Johnson, Ph.D. (2002). Retaining counseling staff at substance abuse treatment centers:  Effects of management practices.  Retrieved on January 14, 2008 from www.sciencedirect.com.
  4. Smith, Gregory P. (2008). Worker shortages crippling many industries. Retrieved on January 14, 2008 from www.chartcourse.com/article-worker shortage.html.
  5. Metaboylst. (n.d.). Healthcare staff shortages.  Retrieved on February 20, 2008 from www.metabolyst.com/commonproblems/staffshortages.htm. 
  6. Smith, Gregory P. (2008). Worker shortages crippling many industries. Retrieved on January 14, 2008 from www.chartcourse.com/article-worker shortage.html.
  7. Kaiser Associates, Inc. (2007).  Making on-boarding work:  Driving organization effectiveness through improved new hire retention, quicker time-to-productivity, accelerated career advancement & enhanced recruitment results. Retrieved on February 25, 2008 from www.kaiserassociates.com/offer/home.html?gclid=CKnxppaW4JECFQW0PAodbCT3gQ.
  8. Knudsen, M.A., Hannah K., J. Aaron Johnson, Ph.D. (2002). Retaining counseling staff at substance abuse treatment centers:  Effects of management practices.  Retrieved on January 14, 2008 from www.sciencedirect.com.
  9. Abt Associates. (2007). Strengthening Professional Identity: Challenges of the Addictions Treatment Workforce, Rockville: Substance Abuse and Mental Health Services Administration (SAMHSA)/DHHS.
  10. Smith, Gregory P. (2008). Lesson 1 – Employee Retention from Greg Smith.  Chart Your Course International.
  11. Abt Associates. (2007). Strengthening Professional Identity: Challenges of the Addictions Treatment Workforce, Rockville: Substance Abuse and Mental Health Services Administration (SAMHSA)/DHHS.
  12. NIATx™ Improvement Workbook. (2007). An introduction to the NIATx model of process improvement. Retrieved on March 11, 2008 from www.niatx.net/PDF/NIATxWorkbook/NIATx Wbk LR.pdf.
  13. About.com. (n.d.). The bottom line for employee retention.  Retrieved on January 29, 2008 from http://humanresources.about.com/od/retention/a/manager_role.htm.
  14. About.com. (n.d.). Five factors every employee wants. Retrieved on January 29, 2008 from http://humanresources.about.com/od/retention/managementtips.qt/four_factors_b4.htm.
  15. U.S. Small Business Administration. (n.d.). The interview process:  How to select the “right” person.  Retrieved on March 5, 2008 from www.sba.gov/smallbusinessplanner/manage/manageemployees/SERV_INTPROCESS.html.
  16. Center for Substance Abuse Treatment. Substance Abuse: Administrative Issue in Substance Abuse Treatment. A Treatment Improvement Protocol (TIP) Series 46. DHHS Publication No. (SMA) 07-4232. Rockville, MD: Substance Abuse and Mental Health Services Administration, 2007.
  17. Ibid.
  18. Ibid.
  19. Lee, David. (n.d.). Successful onboarding:  How to get your employees started off right. SilkRoad Technology. Retrieved on March 3, 2008 from www.silkroad.com/documents/White_Papers/Successful_Onboarding.pdf.
  20. Kaiser Associates, Inc. (2007).  Making on-boarding work:  Driving organization effectiveness through improved new hire retention, quicker time-to-productivity, accelerated career advancement & enhanced recruitment results. Retrieved on February 25, 2008 from www.kaiserassociates.com/offer/home.html?gclid=CKnxppaW4JECFQW0PAodbCT3gQ.
  21. Center for Substance Abuse Treatment. Substance Abuse: Administrative Issue in Substance Abuse Treatment. A Treatment Improvement Protocol (TIP) Series 46. DHHS Publication No. (SMA) 07-4232. Rockville, MD: Substance Abuse and Mental Health Services Administration, 2007.
  22. Ibid.
  23. Wildermuth, Cris and Mel. (2008). 10 M’s of employee engagement. Training & Development. 50-53.
  24. Ketter, Paula. (2008). What’s the Big Deal about Employee Engagement? Training & Development. 45-49.
  25. Rush, Stephen. (2002). Keeping the keepers:  A conversation with Beverly Kaye. Retrieved on February 21, 2008 from www.ccl.org/leadership/pdf/publications/lia/LIA22_4_kaye.pdf.
  26. Wildermuth, Cris and Mel. (2008). 10 M’s of Employee Engagement. Training & Development. 50-53.
  27. Heathfield, Susan M. (n.d.). How to demonstrate respect at work. Retrieved on January 29, 2008 from http://humanresources.about.com/od/workrelationships/a/demo_respect.htm.
  28. Heathfield, Susan M. (n.d.). Work success and happiness, business, and management tips. Retrieved on January 29, 2008 from http://humanresources.about.com/od/managementtips/a/leader_tips_ind.htm.
  29. Heathfield, Susan M. (n.d.). When management systems fail. Retrieved on February 25, 2008 from http://humanresources.about.com/od/motivationsuccess/a/manage_systems.htm.
  30. Engineer Live! (2005). Employee engagement-winning an edge over rivals. Retrieved on February 26, 2008 from www.engineerlive.com/asiapacific-engineer/opinion/13642/employee-engagement-winning-an-edge-over-rivals.thtml.
  31. Granirer, David. Humor for retaining employees. Retrieved on January 29, 2008 from http://humanresources.about.com/od/employeeretention/a/humorretention.htm.
  32. Buckingham, Marcus. (2005). What Great Managers Do. Harvard Business Review. R0503D. 14-25.
  33. Ibid.
  34. Healthfield, Susan M. (n.d.) Employee recognition rocks. Retrieved on January 22, 2008 from http://humanresources.about.com/od/rewardrecognition/a/recognition_emp.htm.
  35. Heathfield, Susan. (n.d.). The power of positive employee recognition. Retrieved on January 22, 2008 from http://humanresources.about.com/od/rewardrecognition/a/recognition_ten.htm.
  36. NIATx™ Improvement Workbook. (2007). An introduction to the NIATx model of process improvement. Retrieved on March 11, 2008 from www.niatx.net/PDF/NIATxWorkbook/NIATx Wbk LR.pdf.
  37. Center for Substance Abuse Treatment, Competencies for Substance Abuse Treatment Clinical Supervisors. Technical Assistance Publication (TAP) Series 21-A.  DHHS Publication No. (SMA) 07-4243. Rockville, MD:  Substance Abuse and Mental Health Services Administration, 2007.
  38. Institute for Corporate Productivity. (2007). TreadWatcher: Addressing worker burnout. Retrieved on January 12, 2008 from www.i4cp.com/i4cp/TrendWatcher.aspx?Year=2007.
  39. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  40. Simpson, Laura R. and Donna S. Starkey. (2006). Secondary traumatic stress, compassion fatigue and counselor spirituality:  Implications for counselors working with trauma. Retrieved on January 29, 2008 from http://counselingoutfitters.com/Simpson.htm.
  41. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  42. Figley, Charles R., Ph.D. (1995). Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized. Bristol, PA:  Brunner/Mazel. 253.
  43. Burke, P., Carruth, B., Prichard, D., (2006), Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  44. U.S. Department of Health and Human Services.  A Guide to Managing Stress in Crisis Response Professions. DHHS Pub. No. SMA 4113. Rockville, MD:  Center for Mental Health Services, Substance Abuse and Mental Health Services Administration, 2005.
  45. National Center for PTSD. (n.d.). Working with trauma survivors:  What workers need to know. Retrieved on January 29, 2008 from www.ncptsd.va.gov/ncmain/index.jsp.
  46. Krakower, Karen. (2005). Compassion fatigue, When you’ve got nothing left to give. HealthLeader. Retrieved on January 29, 2008 from www.uthouston.edu/hLeader/archive/Mind_Body_Soul/2005/CompassionFatigue-1115.html.
  47. Burke, P., Carruth, B., Prichard, D., (2006), Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  48. U.S. Department of Health and Human Services.  A Guide to Managing Stress in Crisis Response Professions. DHHS Pub. No. SMA 4113. Rockville, MD:  Center for Mental Health Services, Substance Abuse and Mental Health Services Administration, 2005.
  49. Ibid.
  50. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  51. Ibid.
  52. Burke, P., Carruth, B., Prichard, D., (2006), Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  53. Figley, Charles R., Ph.D. (1995). Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized. Bristol, PA:  Brunner/Mazel. 253.
  54. Regan, J., & Burley H., Hamer, G., Wright, A. (2006). Secondary traumatic stress in mental health professionals. Retrieved on January 29, 2008 from www.state.tn.us/mental/omd/STSinMHP.pdf.
  55. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  56. Burke, P., Carruth, B., Prichard, D., (2006), Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  57. Hopkins, Gary. (2005). Principals offer 30 ways to fight stress. Education World. Retrieved on January 10, 2008 from www.educationworld.com/a_admin/admin/admin394.shtml.
  58. Delisio, Ellen. (2007). School administrators article; Mastering the new three r’s. Retrieved on January 10, 2008 from www.educationworld.com/a_admin/admin416.shtml.
  59. Kettenhofen, Colleen. (2005). How to increase your energy, enthusiasm and reduce stress. Retrieved on January 29, 2008 from www.colleenspeaks.com.
  60. Krakower, Karen. (2005). Compassion fatigue, part II. HealthLeader.  Retrieved on January 29, 2008 from www.healthleader.uthouston.edu/archive/Mind_Body_Soul/2005/compassionfatigueII-1121.html.
  61. Burke, P., Carruth, B., Prichard, D. (2006). Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  62. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  63. Burke, P., Carruth, B., Prichard, D. (2006). Counselor Self-Care with Traumatized, Addicted People. Journal of Chemical Dependency Treatment. 8:2, 283-301.
  64. Southeast ATTC. (2007). Alcohol and Other Drug Problems Among Addiction Professionals. Rockville: Substance Abuse and Mental Health Services Administration (SAMHSA)/DHHS.
  65. Jones, Paula and Aaron M. Williams, MA. (2007). Self Care, A Guide for Addiction Professionals, Central East Addiction Technology Transfer Center.
  66. Heathfield, Susan. (n.d.). Five tips for effective employee recognition. Retrieved on January 14, 2008 from http://humanresources.about.com/od/rewardrecognition/a/recognition_tip.htm.
  67. Heathfield, Susan. (n.d.). Provide motivational employee recognition. Retrieved on January 14, 2008 from http://humanresources.about.com/od/rewardrecognition/a/recognition_bad.htm.
  68. Carter, McNamara, MBA, Ph.D. (n.d.). Basics about employee motivation. Management Help Library. Retrieved on March 11, 2008 from www.managementhelp.org/guiding/motivate/basics.htm.
  69. Carter, McNamara, MBA, Ph.D. (2003). Basic description of strategic planning. Free Management Library. Retrieved on April 1, 2008 from www.managementhelp.org/plan_dec/str_plan/basics.htm.
  70. JobBank USA. (n.d.). Free sample letters – personnel issues – acknowledging receipt of resume – guidelines. Retrieved on January 14, 2008 from www.jobbankusa.com.
  71. Lai, Jennifer. (n.d.). Letter of employment. Retrieved on January 14, 2008 from http://apartments.about.com/od/aparmenthunting/a/ltr_of_employ.htm.

 

 

 

 

 

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